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Hello Everybody,
The enclosed complaints were found on ripoffreport.com
You can go there and literally find HUNDREDS of complaints
filed about Directv. When you consider that only a handful
of people actually go to the trouble of filing a complaint, this
means the actual numbers of complaints from people about
Directv would be in the THOUSANDS.
Directv You WON'T get any "BENJAMINS" for referring your friends!
Newark, New Jersey
*UPDATE by author... No Benjamins for Referrals, just Excuses!
Category: TV Advertisements
Submitted: Saturday, January 09, 2010
Last posting: Saturday, January 16, 2010
Referring a friend for Directv service will not get you any "Benjamins" - those 100 dollar bills, like they show in the commercials! You lose out with the fine print you don't see.
I referred my friend to sign up for the service. I gave her my account number and she signed up online on 12/2/9. I had been a good customer with them for several years and this was my first referral.
Prior to the installation date, my friend called to make sure her appointment date and new address was set and everything was on file for the referral credit. Directv confirmed and said that the credit would be applied in about a month.
Now we both have received letters stating that we would not be getting any credit for either account because she did not order equipment through the referral offer or did not provide my account number. I called Directv about it and was told my referral signed up online instead of via phone! AND, since my transfer service request could not be connected, due to no fault of mine, my account is now inactive/cancelled out for now.
The commercial didn't say anything about online orders! Directv said the credit would have been applied at $10 per month intervals over 10 months, not $100 all at once. (Benjamins are $100 bills, not $10 bills!) This is just a trick to get our referrals for free!
DirecTV has become an unethical corporation Los Angeles California
*Consumer Comment... DirecTV considers the deposit a FEE.
Submitted: Monday, June 01, 2009
Last posting: Sunday, January 10, 2010
I am deeply concerned about some of their business practices lately.
I signed up for their service again last year in April of 2008. At the time, my credit wasn't the best so they required a $200.00 deposit to get service. It was explained that it was a deposit and I would get the balance back when my service terminated.
Now one year later, I'm trying to end my service and my deposit has now become a fee and they say they will not be able to refund my deposit.
So my options were to "suspend" my account until I'm ready to resume it and thus not lose my "fee/deposit" or to cancel it and lose my "fee/Deposit". I chose to suspend my account even though I felt like I was being forced to do business with a company I do not ever wish to do business with again.
The very next day they took another month's charge out of my autopay credit card for $76.00 to pay for another month even though I had suspended my account the day before. So I called them and asked them to at least refund the $76.00 they had errantly taken from my credit card. They now said they can't refund the $76.00 because their policy only allows refunds if the refund is for more than two months of service!
Basically they said they will apply this $76.00 to my account if and when i decide to unsuspend my account!
I feel they are attempting to extort business out of me by holding my deposit and the one month's service fee.
Not to mention the interest they are earning on my money. Multiply that times millions of customers and that's likely to be thousands of dollars of "profit" unethically obtained every year.
Beware. DirecTV has changed and will take your money and lie to you.
Dave
Los Angeles, California
Ladies and Gentlemen,
How does this TERRIBLE company get to stay in business???
Folks if you have a complaint it's fine to report it to ripoffreport.com but
PLEASE also file a complaint with:
http://www.dca.ca.gov/ (you can file a complaint with the California
Attorney General here- Directv Home Office is in California).
http://www.la.bbb.org/ (this is the BBB for California and handles all
complaints filed against Directv.)
In addition send a complaint to your local BBB and to your state
Attorney General. To find his address just Google in YOUR STATE NAME
and attorney general.
All of these complaints can be filed online. If you want to get the
attention of Directv then we all have to keep filing complaints
about them.
You know my motto AVOID DIRECTV LIKE THE PLAGUE!!
David
Thursday, January 21, 2010
Monday, January 18, 2010
Directv is BAD news.
Hello Everybody,
Well the battle with Directv continues. Below is my latest
complaint to the labbb.org along with Directv response and my
response etc.
If anybody out there reading this has had any problems
with Directv, especially along the lines of mine concerning the
18 months of service please leave a comment.
Hello Directv,
I have received a box from your company requesting that I
pack up and return your equipment to you. ARE YOU CRAZY, ARE YOU
OUT OF YOUR MIND???
This is the same Directv that has caused me nothing but
headaches, emotional turmoil, grief and then reneged on an agreement
to provide me 18 months of service for $29.99 per month. And now
you want ME to pack up and return YOUR equipment to you. you ARE
crazy AND out of your mind.
You had an independent contractor install the equipment. You
can have an independent contractor un-install it, and return it to
you. I'm certainly not going to. Sorry for any "misunderstanding"
you might have had concerning this matter.
I ask you in a previous email to have your satellite dish
off my roof by Jan 06,2010. It is now Jan 15 and it is still on
my roof. DIRECTV IS HEREBY BEING NOTIFIED THAT IF THE SATELIITE DISH
IS NOT REMOVED FROM THE ROOF OF MY HOUSE BY JAN. 31,2010 I WILL START
CHARGING DIRECTV $30.00 PER MONTH FOR ADVERTISING THEIR PRODUCT ON
MY PROPERTY. Sorry for any "misunderstanding" you might have had
concerning the removal of YOUR satellite dish.
Any and all damage to the roof from the installation/removal of
the satellite dish will need to be repaired at the expense of Directv.
By copy to labbb.org I'm requesting that they make this a part
of my complaint # 98479364. I will also be sending copies to the other
various agencies I have filed complaints with in six other states.
David
Response (David C ID U5621) - 01/15/2010 05:09 PM
Dear Mr. Smith,
Thanks for writing us back. I'm very sorry to hear of the problems that you have experienced with your account. I tried to call you today at around 3:20 PM ET to assist you, but I was unable to reach you. I see in your most recent message that you have requested communication from us by email rather than by phone.
In response to your request, we will not be able to schedule a service technician to come to your home to pickup the equipment that you were using with your service, and we are not able to remove the DIRECTV satellite dish from your nor be liable for damages to your property upon removal as you own this component of your system. If you would like to remove the dish from your roof, please refer to a local installer in your local phone book.
Regarding the return of the DIRECTV receiver that you were using with your service, because DIRECTV leases equipment to you we ask that you return it to us when it is disconnected. When you activated your DIRECTV service, you accepted the terms of our Customer Agreement, which indicates that you agree to return disconnected equipment. If you do not return equipment, DIRECTV may charge a fee of up to $45 per standard receiver, $175 per DVR, $125 per HD receiver and/or $225 per HD DVR. To learn more, just visit our web site at directv.com/agreements.
In response to your concerns regarding the promotional offer that you accepted when you ordered your service, we offer our new customers a monthly rebate for 12 months at directv.com/rebate upon ordering service. Our new customer monthly rebate offer does not last for the full duration of your customer agreement, and our new customer agreement is for 18 to 24 months based on the date of activation of the account and the DIRECTV equipment that was activated with service. Upon further review of your information, I see that you activated equipment on 12/06/08, and at that time you agreed to an 18 month programming agreement. After reviewing your account, we found that you have discontinued service before your DIRECTV service agreement has been completed. Therefore, following the terms of
the agreement currently active on your account you will be charged an early cancellation fee of $100.00 for the total of 5 months of your agreement that remain to be completed (this is an estimated total; see your final bill for the exact amount). This fee is only a partial portion of early cancellation fee, and is based on the number of full months that remain on your original agreement at the time your account is disconnected. If the service termination occurred mid-month, the fee calculation began at the start of the next month.
Hello Directv,
There you go again! Everybody EXCEPT Directv has to live up to
their agreement. It was my intention when I called Directv, to sign
up for the 12 month promotion at $29.99 per month. In the promotional
material there was no requirement that I had to sign up for 18 months
(with the last 6 months being at regular price) in order to get the 12
months at $29.99. BUT WHEN YOUR SALES REP. TOLD ME I COULD GET ANOTHER
6 MONTHS "AT THE SAME LOW PRICE" I AGREED. In the more then one year I
have been fighting with you people over this, YOU HAVE NOT ONCE DENIED
THAT YOUR SALES REP. OFFERED THE ADDITIONAL 6 MONTHS FOR $29.99. You keep
repeating the same sorry song about how I have failed to complete the
programming agreement. I did not fail to live up to my end of the agreement,
Directv failed to live up to the agreement presented by their sales rep.
That's really a shamful way to have to get bussiness, to have your
sales rep's and your customer service reps LIE to people. But that is
the fault of management. It all flows down hill. They let their people get
away with it and by doing that they condone it.
Concerning the Directv equipment that is in my house, since Directv
breached our agreement I'm under no obligation to help you in any way
to get this equipment back to you. You want it you come get it.
As for the satellite dish, I already have an attorney checking out
the possibility of a class action law suit against Directv. I worked
for a law firm for three years before I retired in 05. I was an investigator
not an attorney, but one of the attorneys in the firm specialized in class
action law suits. If there is any justice in this country Directv will have
to pay to have THOUSANDS of their old out of service satellite dish's
removed from these homes.
In your email you stated that I "own" the satellite dish that Directv had
installed on my roof. Where do you come up with such nonsense?!?! In Directv
promotional material it states in part: "ReceiverS are at all times property
of Directv" That dish sitting on my roof IS A RECEIVER, it is the PRIMARY
receiver in that it collects the signal from the satellite and sends it
to the SECODARY receiver located in my house. Directv has defaced and caused
loss of value to my property by drilling holes in my roof to install THEIR
satellite dish RECEIVER, and now refuses to remove it.
If I'm billed for any of your equipment or charged any kind of fee
for Directv failing to live up to their agreement with me, I will not pay
any of these charges. If any derogatory infomation is sent to the credit
bureau then I will have no choice but to file a law suit against Directv.
I know you hear this all the time, but I'm the one person in a thousand that can
do it. When a person has been wronged they have the right to file a law suit
on their own behalf against the wrong doer. All it will cost me is a filing fee
and some of my time. It will cost Directv hundreds if not thousands of dollars
to answer the summons/complaint and defend the suit.
Again let me reiterate that Directv has failed to comply with the 18
months agreement that was made with THEIR sales rep. My intention was to
sign up for 12 months at $29.99. ONLY when your sales rep. offered another 6
months for the same price did I agreed to the 18 months. Now Directv is
failing to live up to that agreement.
By copy of this to the labbb.org I'm requesting they make this part of
my complaint # 98479364 against Directv.
David
As I have said before AVOID DIRECTV LIKE THE PLAGUE!!
TO BE CONTINUED.
Well the battle with Directv continues. Below is my latest
complaint to the labbb.org along with Directv response and my
response etc.
If anybody out there reading this has had any problems
with Directv, especially along the lines of mine concerning the
18 months of service please leave a comment.
Hello Directv,
I have received a box from your company requesting that I
pack up and return your equipment to you. ARE YOU CRAZY, ARE YOU
OUT OF YOUR MIND???
This is the same Directv that has caused me nothing but
headaches, emotional turmoil, grief and then reneged on an agreement
to provide me 18 months of service for $29.99 per month. And now
you want ME to pack up and return YOUR equipment to you. you ARE
crazy AND out of your mind.
You had an independent contractor install the equipment. You
can have an independent contractor un-install it, and return it to
you. I'm certainly not going to. Sorry for any "misunderstanding"
you might have had concerning this matter.
I ask you in a previous email to have your satellite dish
off my roof by Jan 06,2010. It is now Jan 15 and it is still on
my roof. DIRECTV IS HEREBY BEING NOTIFIED THAT IF THE SATELIITE DISH
IS NOT REMOVED FROM THE ROOF OF MY HOUSE BY JAN. 31,2010 I WILL START
CHARGING DIRECTV $30.00 PER MONTH FOR ADVERTISING THEIR PRODUCT ON
MY PROPERTY. Sorry for any "misunderstanding" you might have had
concerning the removal of YOUR satellite dish.
Any and all damage to the roof from the installation/removal of
the satellite dish will need to be repaired at the expense of Directv.
By copy to labbb.org I'm requesting that they make this a part
of my complaint # 98479364. I will also be sending copies to the other
various agencies I have filed complaints with in six other states.
David
Response (David C ID U5621) - 01/15/2010 05:09 PM
Dear Mr. Smith,
Thanks for writing us back. I'm very sorry to hear of the problems that you have experienced with your account. I tried to call you today at around 3:20 PM ET to assist you, but I was unable to reach you. I see in your most recent message that you have requested communication from us by email rather than by phone.
In response to your request, we will not be able to schedule a service technician to come to your home to pickup the equipment that you were using with your service, and we are not able to remove the DIRECTV satellite dish from your nor be liable for damages to your property upon removal as you own this component of your system. If you would like to remove the dish from your roof, please refer to a local installer in your local phone book.
Regarding the return of the DIRECTV receiver that you were using with your service, because DIRECTV leases equipment to you we ask that you return it to us when it is disconnected. When you activated your DIRECTV service, you accepted the terms of our Customer Agreement, which indicates that you agree to return disconnected equipment. If you do not return equipment, DIRECTV may charge a fee of up to $45 per standard receiver, $175 per DVR, $125 per HD receiver and/or $225 per HD DVR. To learn more, just visit our web site at directv.com/agreements.
In response to your concerns regarding the promotional offer that you accepted when you ordered your service, we offer our new customers a monthly rebate for 12 months at directv.com/rebate upon ordering service. Our new customer monthly rebate offer does not last for the full duration of your customer agreement, and our new customer agreement is for 18 to 24 months based on the date of activation of the account and the DIRECTV equipment that was activated with service. Upon further review of your information, I see that you activated equipment on 12/06/08, and at that time you agreed to an 18 month programming agreement. After reviewing your account, we found that you have discontinued service before your DIRECTV service agreement has been completed. Therefore, following the terms of
the agreement currently active on your account you will be charged an early cancellation fee of $100.00 for the total of 5 months of your agreement that remain to be completed (this is an estimated total; see your final bill for the exact amount). This fee is only a partial portion of early cancellation fee, and is based on the number of full months that remain on your original agreement at the time your account is disconnected. If the service termination occurred mid-month, the fee calculation began at the start of the next month.
Hello Directv,
There you go again! Everybody EXCEPT Directv has to live up to
their agreement. It was my intention when I called Directv, to sign
up for the 12 month promotion at $29.99 per month. In the promotional
material there was no requirement that I had to sign up for 18 months
(with the last 6 months being at regular price) in order to get the 12
months at $29.99. BUT WHEN YOUR SALES REP. TOLD ME I COULD GET ANOTHER
6 MONTHS "AT THE SAME LOW PRICE" I AGREED. In the more then one year I
have been fighting with you people over this, YOU HAVE NOT ONCE DENIED
THAT YOUR SALES REP. OFFERED THE ADDITIONAL 6 MONTHS FOR $29.99. You keep
repeating the same sorry song about how I have failed to complete the
programming agreement. I did not fail to live up to my end of the agreement,
Directv failed to live up to the agreement presented by their sales rep.
That's really a shamful way to have to get bussiness, to have your
sales rep's and your customer service reps LIE to people. But that is
the fault of management. It all flows down hill. They let their people get
away with it and by doing that they condone it.
Concerning the Directv equipment that is in my house, since Directv
breached our agreement I'm under no obligation to help you in any way
to get this equipment back to you. You want it you come get it.
As for the satellite dish, I already have an attorney checking out
the possibility of a class action law suit against Directv. I worked
for a law firm for three years before I retired in 05. I was an investigator
not an attorney, but one of the attorneys in the firm specialized in class
action law suits. If there is any justice in this country Directv will have
to pay to have THOUSANDS of their old out of service satellite dish's
removed from these homes.
In your email you stated that I "own" the satellite dish that Directv had
installed on my roof. Where do you come up with such nonsense?!?! In Directv
promotional material it states in part: "ReceiverS are at all times property
of Directv" That dish sitting on my roof IS A RECEIVER, it is the PRIMARY
receiver in that it collects the signal from the satellite and sends it
to the SECODARY receiver located in my house. Directv has defaced and caused
loss of value to my property by drilling holes in my roof to install THEIR
satellite dish RECEIVER, and now refuses to remove it.
If I'm billed for any of your equipment or charged any kind of fee
for Directv failing to live up to their agreement with me, I will not pay
any of these charges. If any derogatory infomation is sent to the credit
bureau then I will have no choice but to file a law suit against Directv.
I know you hear this all the time, but I'm the one person in a thousand that can
do it. When a person has been wronged they have the right to file a law suit
on their own behalf against the wrong doer. All it will cost me is a filing fee
and some of my time. It will cost Directv hundreds if not thousands of dollars
to answer the summons/complaint and defend the suit.
Again let me reiterate that Directv has failed to comply with the 18
months agreement that was made with THEIR sales rep. My intention was to
sign up for 12 months at $29.99. ONLY when your sales rep. offered another 6
months for the same price did I agreed to the 18 months. Now Directv is
failing to live up to that agreement.
By copy of this to the labbb.org I'm requesting they make this part of
my complaint # 98479364 against Directv.
David
As I have said before AVOID DIRECTV LIKE THE PLAGUE!!
TO BE CONTINUED.
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