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Hello again Ladies and Gentlemen,
For those just joining this saga of a year long
battle with Directv. Let me just bring you up to date
by saying In Dec 08 I responded to an Directv ad for
12 months service at $29.99 per month. My intentions
were to sign up for the 12 months.
Their sales rep. told me if I agreed to 18 months of
service "that the good thing about that was I would get
the same low price for the entire 18 months." Based on
THEIR sales rep's statement I agreed to the 18 months
of service.
For the last YEAR I have been fighting with Directv over
this matter. They say my agreement is for 12 months at
$29.99 and the rate will go to $60 for the final 6 months.
I have ask them to review the tape (they record all
conversations) of my conversation with their sales rep.
They refuse to respond to this. Let me make it clear that
in my year long battle with Directv over this matter
that they have NOT ONE SINGLE TIME DENIED that their
sales rep. offered me the 18 months at $29.99.
The moral to this story is to NOT BELIEVE ANYTHING their
sales rep's tell you. The same goes for their customer service
rep's. When I first complained about this in Jan 09
their customer service rep told me to call back in Dec
09 to get additional credits to keep the monthly charge
at $29.99.Just another lie!.
If you ever have any dealings with Directv or any
company for that matter. Be sure you get the name of the
person you talked to, even better would be their employee
ID number. You also want to get the location they are
working out of. I know the person I talked with worked
in Phonix,Az., but unfortunely I did not remember his
name. I'm sure Directv knows his name because he probally
got a commission for the sale.
I have filed numerous complaints with the BBB about this
matter. In my last complaint I told Directv that if they
were not going to honor their 18 months agreement with me
that I wanted them to get their satellite dish off my roof.
This is part of their Jan. 08,2010 response:
After reviewing your account, we found that you will be
discontinuing service before your DIRECTV service agree
ment has been completed. Therefore you will be charged an
an early cancellation fee.
They also want me to pack up THEIR equipment that THEY
installed and mail it back to them! Even though they broke
our agreement. They are OUT OF THEIR MIND.
Concerning the satellite dish this is what they had to say
in their Jan.08 response: "When a dish is installed on a
property, it becomes part of the property. Therefore, it
is the homeowner's responsibility to have the dish removed.
DIRECTV does not remove equipment, which has been installed.
We recommend you contact a professional to remove the
equipment as specialized equipment and training may be
necessary to ensure safe removal of the dish and other
equipment. Sincerly, DIRECTV Office of the President"
As far as I'm concerning Directv is advertising their
product on my roof (their logo is imprinted on the dish),
and I expect to be compensated.
I believe $30 per month to be reasonable. I will send
them a statement the first of each month. If they do not
pay this fee, and really even if they do, I believe this
has the making of a LARGE CLASS ACTION LAW SUIT against them.
I would imagine there are THOUSANDS of out of service
Directv satellite dish's on roofs accross the country.
Are there any class action attorneys out there reading
this??
Folks If your are having or have ever had problems with
Directv please file a complaint with your local BBB, as
well as your state Consumer Affairs Dept. and/or Atty.
Generals office. In most states you can do this on line.
Just "google" consumer affairs dept. and enter a state.
You can also file complaints with the California BBB at:
http://www.la.bbb.org/ (Directv home office is in California).
They also have physical offices at Greenwood Village, Co.
and Carol Stream, Il. You can also file complaints with the
BBB, Consumer Affairs Dept. and/or Attorney Generals Office
in these states. In some states the Attorney Generals office
handles consumer complaints. In most states you can file
your complaint on line.
To file a complaint with the state of California go to:
http://www.dca.ca.gov/
To file a complaint with the state of Colorado go to:
http://www.coloradoattorneygeneral.gov/
To file a complaint with the state of Illinois go to:
http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html
If anyone out there has had a similar problem like mine with
Directv I would appreciate if you would at least inform
http://www.la.bbb.org/ and the Atty. Gen. in california.
Thanks for taking time to read my story. When anything else
of interst happens I will let you know.
I say again, AVOID DIRECTV LIKE THE PLAGUE! Go with your
local cable company or Dishtv.
Take Care,
David
To view all my post on Directv you can go to:
http://www.directvisbadnews.blogspot.com/
Monday, January 11, 2010
Sunday, January 10, 2010
Directv is BAD news.
The main reason I went with Directv was due
to my cable company increasing my monthly rate
from $22 to $39, plus they had the Versus
channel and I wanted to watch the Tour De France
and Lance Armstrongs come back.
My service with Directv started on Dec. 6,2008,
and within a month or two they REMOVED the Versus
channel from my service plan. I received no notification
I just went to turn it on one day and it was gone.
AGAIN I got on the phone and called them. I was
informed by their customer service rep. that they
have the right to remove any channel they want from
my list of channels. If I wanted to get the Versus
channel back I would have to UPGRADE to their Choice
Extra package. By this time I was kicking myself
for ever leaving my cable company and signing up
with the pack of deceitful crooks at Directv.
Needless to say I didn't get to watch the Tour De
France.
As I mentioned in a previous post they would always
be deducting a different amount from my checking
account each month. Durning the above conversation
with their customer service rep. I told her to
stop taking payments from my checking acct., that
I would be paying by check from now on. Of course
they continued to take money from my acct. I had to
file another complaint with the BBB to get them to
finally stop, and reimburse me for over payments
because I was also sending them checks by mail.
I also mentioned in the above complaint that I had enough
of their nonsense and was going to cancell my service
with them if they did not put the Versus channel back
on my list of channels.
You'll find out if you ever
have any dealings with Directv that their favorite
word is "misunderstanding", they are always "sorry
for any misunderstanding". It's always the customer
that had the "misunderstanding" They completly ignore
the FACT that their sales rep. told me I would get
the 18 months of service for $29.99 They just state
that I have an 18 month Service Agreement with 12 months
at $29.99. In Jan my rate would go to $60. I have told
them that it makes no sense that I would agree to
such an agreement when I could not even afford to
pay $39 per month for cable! I have also ask them
to listen to the tape of the conversation I had with
their sales rep.(they record the conversations) to
confirm that I'm telling the truth. No response.
I kept my part of the agreement and stayed with this
terrible company through Dec 09. The 18 months would
have gone through June 2010.Now they tell me that
I will be charged an early cancellation fee, and that
for MY CONVENIENCE they will charge my credit card for
any outstanding balance. Thank goodness I started
paying them by check and have cancelled the card I
had for this account.
I have told them to get their satellite dish off of
my roof!
In my next post I will go into the ongoing battle
about the removal of their satellite dish. Wait
until you hear what they have to say!!!
As I have said before AVOID DIRECTV LIKE THE PLAGUE!
David
to my cable company increasing my monthly rate
from $22 to $39, plus they had the Versus
channel and I wanted to watch the Tour De France
and Lance Armstrongs come back.
My service with Directv started on Dec. 6,2008,
and within a month or two they REMOVED the Versus
channel from my service plan. I received no notification
I just went to turn it on one day and it was gone.
AGAIN I got on the phone and called them. I was
informed by their customer service rep. that they
have the right to remove any channel they want from
my list of channels. If I wanted to get the Versus
channel back I would have to UPGRADE to their Choice
Extra package. By this time I was kicking myself
for ever leaving my cable company and signing up
with the pack of deceitful crooks at Directv.
Needless to say I didn't get to watch the Tour De
France.
As I mentioned in a previous post they would always
be deducting a different amount from my checking
account each month. Durning the above conversation
with their customer service rep. I told her to
stop taking payments from my checking acct., that
I would be paying by check from now on. Of course
they continued to take money from my acct. I had to
file another complaint with the BBB to get them to
finally stop, and reimburse me for over payments
because I was also sending them checks by mail.
I also mentioned in the above complaint that I had enough
of their nonsense and was going to cancell my service
with them if they did not put the Versus channel back
on my list of channels.
You'll find out if you ever
have any dealings with Directv that their favorite
word is "misunderstanding", they are always "sorry
for any misunderstanding". It's always the customer
that had the "misunderstanding" They completly ignore
the FACT that their sales rep. told me I would get
the 18 months of service for $29.99 They just state
that I have an 18 month Service Agreement with 12 months
at $29.99. In Jan my rate would go to $60. I have told
them that it makes no sense that I would agree to
such an agreement when I could not even afford to
pay $39 per month for cable! I have also ask them
to listen to the tape of the conversation I had with
their sales rep.(they record the conversations) to
confirm that I'm telling the truth. No response.
I kept my part of the agreement and stayed with this
terrible company through Dec 09. The 18 months would
have gone through June 2010.Now they tell me that
I will be charged an early cancellation fee, and that
for MY CONVENIENCE they will charge my credit card for
any outstanding balance. Thank goodness I started
paying them by check and have cancelled the card I
had for this account.
I have told them to get their satellite dish off of
my roof!
In my next post I will go into the ongoing battle
about the removal of their satellite dish. Wait
until you hear what they have to say!!!
As I have said before AVOID DIRECTV LIKE THE PLAGUE!
David
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