Directv is STILL BAD news

Hello again Ladies and Gentlemen,

For those just joining this saga of a year long

battle with Directv. Let me just bring you up to date

by saying In Dec 08 I responded to an Directv ad for

12 months service at $29.99 per month. My intentions


were to sign up for the 12 months.

Their sales rep. told me if I agreed to 18 months of

service "that the good thing about that was I would get


the same low price for the entire 18 months." Based on

THEIR sales rep's statement I agreed to the 18 months

of service.


For the last YEAR  I have been fighting with Directv over

this matter. They say my agreement is for 12 months at

$29.99 and the rate will go to $60 for the final 6 months.

I have ask them to review the tape (they record all


conversations) of my conversation with their sales rep.

They refuse to respond to this. Let me make it clear that

in my year long battle with Directv over this matter

that they have NOT ONE SINGLE TIME DENIED that their


sales rep. offered me the 18 months at $29.99.


The moral to this story is to NOT BELIEVE ANYTHING their

sales rep's tell you. The same goes for their customer service

rep's. When I first complained about this in Jan 09

their customer service rep told me to call back in Dec

09 to get additional credits to keep the monthly charge

at $29.99.Just another lie!.


If you ever have any dealings with Directv or any

company for that matter. Be sure you get the name of the

person you talked to, even better would be their employee

ID number. You also want to get the location they are

working out of. I know the person I talked with worked

in Phonix,Az., but unfortunely I did not remember his

name. I'm sure Directv knows his name because he probally

got a commission for the sale.


I have filed numerous complaints with the BBB about this

matter. In my last complaint I told Directv that if they

were not going to honor their 18 months agreement with me

that I wanted them to get their satellite dish off my roof.

This is part of their Jan. 08,2010 response:
After reviewing your account, we found that you will be
discontinuing service before your DIRECTV service agree
ment has been completed. Therefore you will be charged an
an early cancellation fee.

They also want me to pack up THEIR equipment that THEY

installed and mail it back to them! Even though they broke

our agreement. They are OUT OF THEIR MIND.


Concerning the satellite dish this is what they had to say


in their Jan.08 response: "When a dish is installed on a


property, it becomes part of the property. Therefore, it


is the homeowner's responsibility to have the dish removed.


DIRECTV does not remove equipment, which has been installed.


We recommend you contact a professional to remove the


equipment as specialized equipment and training may be


necessary to ensure safe removal of the dish and other


equipment. Sincerly, DIRECTV Office of the President"


As far as I'm concerning Directv is advertising their


product on my roof (their logo is imprinted on the dish),

and I expect to be compensated.

I believe $30 per month to be reasonable. I will send

them a statement the first of each month. If they do not

pay this fee, and really even if they do, I believe this

has the making of a LARGE CLASS ACTION LAW SUIT against them.

I would imagine there are THOUSANDS of out of service

Directv satellite dish's on roofs accross the country.

Are there any class action attorneys out there reading


this??

Folks If your are having or have ever had problems with

Directv please file a complaint with your local BBB, as

well as your state Consumer Affairs Dept. and/or Atty.

Generals office. In most states you can do this on line.

Just "google" consumer affairs dept. and enter a state.


You can also file complaints with the California BBB at:
http://www.la.bbb.org/  (Directv home office is in California).


They also have physical offices at Greenwood Village, Co.

and Carol Stream, Il. You can also file complaints with the

BBB, Consumer Affairs Dept. and/or Attorney Generals Office

in these states. In some states the Attorney Generals office

handles consumer complaints. In most states you can file

your complaint on line.

To file a complaint with the state of California go to:

http://www.dca.ca.gov/


To file a complaint with the state of Colorado go to:

http://www.coloradoattorneygeneral.gov/


To file a complaint with the state of Illinois go to:

http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html


If anyone out there has had a similar problem like mine with

Directv I would appreciate if you would at least inform

http://www.la.bbb.org/  and the Atty. Gen. in california.


Thanks for taking time to read my story. When anything else

of interst happens I will let you know.


I say again, AVOID DIRECTV LIKE THE PLAGUE! Go with your

local cable company or Dishtv.

                                               Take Care,

                                                              David

To view all my post on Directv you can go to:
http://www.directvisbadnews.blogspot.com/