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Hello Everyone,
Even the National BBB thinks Directv is a worthless company. Below is the
exact wording from their web site:
DirecTV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245
Phone: (800) 531-5000
Contact: Customer Service -
Company ID: 81000357
"DIRECTV INC BBB RATING
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
This company is not accredited by the Better Business Bureau"
THIS IS THE LOWEST RATING GIVEN OUT BY NATIONAL BBB.
As I have said MANY times before STAY AWAY FROM THIS WORTHLESS, SCAMPING
company. Go with Charter Cable, Dishtv anybody but Directv!!
Until Next Time,
David
Wednesday, March 17, 2010
Saturday, February 6, 2010
Directv is BAD news.
Hello Everybody,
As you might remember I ask Directv to have THEIR satellite dish
off of my roof by Jan.31,2010 or I would start charging them $30
per month advertising fee. Well they did not remove it, and enclosed
is a copy of the "statement" I sent to them. My address has been
removed for obvious reasons.
If anybody reading this has an old out of service Directv satellite
dish on your roof, you need to write them a letter asking them to
remove it by a cetain date, and telling them that if it is not removed
you will start charging them a monthly fee for advertising their product
on you property.
Directv home office address is: 2230 E. Imperial Hwy.
El Segundo, Ca 90245
tele. 310-535-5000
Here is copy of my statement sent to them.
Account Number: Date Due Amount Due
0001 02/10/10 $30.00
SUMMARY:
Statement Date: 01/26/10 Previous Balance 00.00
Current Charge $30.00
Page 1 of 1
For ADVERTISEMENT at:
29 xxxxx Dr.
Taylors, SC 29690
This statement is for the satellite dish you have on my roof
advertising your product. The charge for the ad on my roof/property
is $30.00 per month starting 1 Feb. 2010. Your payment is due by
10 Feb. 2010.
Please send your payment via check or money order to:
David xxxxxx
29 xxxx dr
Taylors, SC 29690
As you might remember I ask Directv to have THEIR satellite dish
off of my roof by Jan.31,2010 or I would start charging them $30
per month advertising fee. Well they did not remove it, and enclosed
is a copy of the "statement" I sent to them. My address has been
removed for obvious reasons.
If anybody reading this has an old out of service Directv satellite
dish on your roof, you need to write them a letter asking them to
remove it by a cetain date, and telling them that if it is not removed
you will start charging them a monthly fee for advertising their product
on you property.
Directv home office address is: 2230 E. Imperial Hwy.
El Segundo, Ca 90245
tele. 310-535-5000
Here is copy of my statement sent to them.
Account Number: Date Due Amount Due
0001 02/10/10 $30.00
SUMMARY:
Statement Date: 01/26/10 Previous Balance 00.00
Current Charge $30.00
Page 1 of 1
For ADVERTISEMENT at:
29 xxxxx Dr.
Taylors, SC 29690
This statement is for the satellite dish you have on my roof
advertising your product. The charge for the ad on my roof/property
is $30.00 per month starting 1 Feb. 2010. Your payment is due by
10 Feb. 2010.
Please send your payment via check or money order to:
David xxxxxx
29 xxxx dr
Taylors, SC 29690
Thursday, January 28, 2010
Letter to the Govanator
Hello Everybody,
I'm posting copy of the letter I sent to Governor Arnold Schwarzenegger
of California. His office will probably forward it over to the Atty. General's
offiice, whose office I have already filed a complaint. But you never know.
Governor's Office:
Governor Arnold Schwarzenegger
State Capitol Building
Sacramento, CA 95814
Phone: 916-445-2841
Fax: 916-558-3160 ( new number )
Dear Governor Schwarzenegger,
Hope this finds you and your family well.
This concerns a year long problem I've been having
with Directv located at 2230 E. Imperial Hwy. El
Segundo, Ca. 90245. Tele. 310-535-5000.
In Dec. 08 I responded to an ad they ran in the paper
which offered 12 months of service for $29.99 per month.
There were no other requirements involved, in other words
you did not have to sign up for 24 months in order to get
the 12 months at $29.99.
At any rate their sales rep. told me that if I signed up for
18 months I would get the entire 18 months for the $29.99
rate. Based on this statement I agreed to the 18 months.
I noticed on my statement from the company that my price
guarentee would end Dec. 2009. I called Directv and was
told by their customer service rep. that I would need to
call back in Dec. 09 and get more credits to keep the price
at $29.99, that they always have new promotions available.
I called back in Dec. 09 and was told I was not eligible
for any more promotions and that my rate would go up to
$60.00 in Jan. 2010?! I told them I could not afford that,
and to cancell my service.
Now they are telling me that since I cancelled my service
early that I will be charged a cancellation fee, and the cost
of their equipment. I have told them that since they breached
our agreement that I'm under no obligation to return any
equipment to them. They installed it, they can un-install it,
and pick it up.
Let me reiterate that ONLY when their sales rep. offered another
6 months for the same price did I agreed to the 18 months. I
would have been perfectly happy with the 12 months.
The only reason I was looking for another source of cable in the
first place was because my local cable company was raising my rate from
$22 a month to $39.00. So it would make no sense that I would
agree to something that would double my rate after 12 months.
I'm a retired person trying to survive on a monthly social
security check. In today's economy that can be very tough. So
I budget my money closely and do not have $60.00 a month to
pay out to Directv, and never would have agreed to such a thing.
I would appreciate very much if your office would look into this
matter and do what you can do to stop Directv from charging me
a cancellation fee etc., when it was Directv that failed to keep
our 18 month agreement.
Thank You very much for your time and consideration,
David Smith
I'm posting copy of the letter I sent to Governor Arnold Schwarzenegger
of California. His office will probably forward it over to the Atty. General's
offiice, whose office I have already filed a complaint. But you never know.
Governor's Office:
Governor Arnold Schwarzenegger
State Capitol Building
Sacramento, CA 95814
Phone: 916-445-2841
Fax: 916-558-3160 ( new number )
Dear Governor Schwarzenegger,
Hope this finds you and your family well.
This concerns a year long problem I've been having
with Directv located at 2230 E. Imperial Hwy. El
Segundo, Ca. 90245. Tele. 310-535-5000.
In Dec. 08 I responded to an ad they ran in the paper
which offered 12 months of service for $29.99 per month.
There were no other requirements involved, in other words
you did not have to sign up for 24 months in order to get
the 12 months at $29.99.
At any rate their sales rep. told me that if I signed up for
18 months I would get the entire 18 months for the $29.99
rate. Based on this statement I agreed to the 18 months.
I noticed on my statement from the company that my price
guarentee would end Dec. 2009. I called Directv and was
told by their customer service rep. that I would need to
call back in Dec. 09 and get more credits to keep the price
at $29.99, that they always have new promotions available.
I called back in Dec. 09 and was told I was not eligible
for any more promotions and that my rate would go up to
$60.00 in Jan. 2010?! I told them I could not afford that,
and to cancell my service.
Now they are telling me that since I cancelled my service
early that I will be charged a cancellation fee, and the cost
of their equipment. I have told them that since they breached
our agreement that I'm under no obligation to return any
equipment to them. They installed it, they can un-install it,
and pick it up.
Let me reiterate that ONLY when their sales rep. offered another
6 months for the same price did I agreed to the 18 months. I
would have been perfectly happy with the 12 months.
The only reason I was looking for another source of cable in the
first place was because my local cable company was raising my rate from
$22 a month to $39.00. So it would make no sense that I would
agree to something that would double my rate after 12 months.
I'm a retired person trying to survive on a monthly social
security check. In today's economy that can be very tough. So
I budget my money closely and do not have $60.00 a month to
pay out to Directv, and never would have agreed to such a thing.
I would appreciate very much if your office would look into this
matter and do what you can do to stop Directv from charging me
a cancellation fee etc., when it was Directv that failed to keep
our 18 month agreement.
Thank You very much for your time and consideration,
David Smith
Thursday, January 21, 2010
Directv is BAD news
Hello Everybody,
The enclosed complaints were found on ripoffreport.com
You can go there and literally find HUNDREDS of complaints
filed about Directv. When you consider that only a handful
of people actually go to the trouble of filing a complaint, this
means the actual numbers of complaints from people about
Directv would be in the THOUSANDS.
Directv You WON'T get any "BENJAMINS" for referring your friends!
Newark, New Jersey
*UPDATE by author... No Benjamins for Referrals, just Excuses!
Category: TV Advertisements
Submitted: Saturday, January 09, 2010
Last posting: Saturday, January 16, 2010
Referring a friend for Directv service will not get you any "Benjamins" - those 100 dollar bills, like they show in the commercials! You lose out with the fine print you don't see.
I referred my friend to sign up for the service. I gave her my account number and she signed up online on 12/2/9. I had been a good customer with them for several years and this was my first referral.
Prior to the installation date, my friend called to make sure her appointment date and new address was set and everything was on file for the referral credit. Directv confirmed and said that the credit would be applied in about a month.
Now we both have received letters stating that we would not be getting any credit for either account because she did not order equipment through the referral offer or did not provide my account number. I called Directv about it and was told my referral signed up online instead of via phone! AND, since my transfer service request could not be connected, due to no fault of mine, my account is now inactive/cancelled out for now.
The commercial didn't say anything about online orders! Directv said the credit would have been applied at $10 per month intervals over 10 months, not $100 all at once. (Benjamins are $100 bills, not $10 bills!) This is just a trick to get our referrals for free!
DirecTV has become an unethical corporation Los Angeles California
*Consumer Comment... DirecTV considers the deposit a FEE.
Submitted: Monday, June 01, 2009
Last posting: Sunday, January 10, 2010
I am deeply concerned about some of their business practices lately.
I signed up for their service again last year in April of 2008. At the time, my credit wasn't the best so they required a $200.00 deposit to get service. It was explained that it was a deposit and I would get the balance back when my service terminated.
Now one year later, I'm trying to end my service and my deposit has now become a fee and they say they will not be able to refund my deposit.
So my options were to "suspend" my account until I'm ready to resume it and thus not lose my "fee/deposit" or to cancel it and lose my "fee/Deposit". I chose to suspend my account even though I felt like I was being forced to do business with a company I do not ever wish to do business with again.
The very next day they took another month's charge out of my autopay credit card for $76.00 to pay for another month even though I had suspended my account the day before. So I called them and asked them to at least refund the $76.00 they had errantly taken from my credit card. They now said they can't refund the $76.00 because their policy only allows refunds if the refund is for more than two months of service!
Basically they said they will apply this $76.00 to my account if and when i decide to unsuspend my account!
I feel they are attempting to extort business out of me by holding my deposit and the one month's service fee.
Not to mention the interest they are earning on my money. Multiply that times millions of customers and that's likely to be thousands of dollars of "profit" unethically obtained every year.
Beware. DirecTV has changed and will take your money and lie to you.
Dave
Los Angeles, California
Ladies and Gentlemen,
How does this TERRIBLE company get to stay in business???
Folks if you have a complaint it's fine to report it to ripoffreport.com but
PLEASE also file a complaint with:
http://www.dca.ca.gov/ (you can file a complaint with the California
Attorney General here- Directv Home Office is in California).
http://www.la.bbb.org/ (this is the BBB for California and handles all
complaints filed against Directv.)
In addition send a complaint to your local BBB and to your state
Attorney General. To find his address just Google in YOUR STATE NAME
and attorney general.
All of these complaints can be filed online. If you want to get the
attention of Directv then we all have to keep filing complaints
about them.
You know my motto AVOID DIRECTV LIKE THE PLAGUE!!
David
The enclosed complaints were found on ripoffreport.com
You can go there and literally find HUNDREDS of complaints
filed about Directv. When you consider that only a handful
of people actually go to the trouble of filing a complaint, this
means the actual numbers of complaints from people about
Directv would be in the THOUSANDS.
Directv You WON'T get any "BENJAMINS" for referring your friends!
Newark, New Jersey
*UPDATE by author... No Benjamins for Referrals, just Excuses!
Category: TV Advertisements
Submitted: Saturday, January 09, 2010
Last posting: Saturday, January 16, 2010
Referring a friend for Directv service will not get you any "Benjamins" - those 100 dollar bills, like they show in the commercials! You lose out with the fine print you don't see.
I referred my friend to sign up for the service. I gave her my account number and she signed up online on 12/2/9. I had been a good customer with them for several years and this was my first referral.
Prior to the installation date, my friend called to make sure her appointment date and new address was set and everything was on file for the referral credit. Directv confirmed and said that the credit would be applied in about a month.
Now we both have received letters stating that we would not be getting any credit for either account because she did not order equipment through the referral offer or did not provide my account number. I called Directv about it and was told my referral signed up online instead of via phone! AND, since my transfer service request could not be connected, due to no fault of mine, my account is now inactive/cancelled out for now.
The commercial didn't say anything about online orders! Directv said the credit would have been applied at $10 per month intervals over 10 months, not $100 all at once. (Benjamins are $100 bills, not $10 bills!) This is just a trick to get our referrals for free!
DirecTV has become an unethical corporation Los Angeles California
*Consumer Comment... DirecTV considers the deposit a FEE.
Submitted: Monday, June 01, 2009
Last posting: Sunday, January 10, 2010
I am deeply concerned about some of their business practices lately.
I signed up for their service again last year in April of 2008. At the time, my credit wasn't the best so they required a $200.00 deposit to get service. It was explained that it was a deposit and I would get the balance back when my service terminated.
Now one year later, I'm trying to end my service and my deposit has now become a fee and they say they will not be able to refund my deposit.
So my options were to "suspend" my account until I'm ready to resume it and thus not lose my "fee/deposit" or to cancel it and lose my "fee/Deposit". I chose to suspend my account even though I felt like I was being forced to do business with a company I do not ever wish to do business with again.
The very next day they took another month's charge out of my autopay credit card for $76.00 to pay for another month even though I had suspended my account the day before. So I called them and asked them to at least refund the $76.00 they had errantly taken from my credit card. They now said they can't refund the $76.00 because their policy only allows refunds if the refund is for more than two months of service!
Basically they said they will apply this $76.00 to my account if and when i decide to unsuspend my account!
I feel they are attempting to extort business out of me by holding my deposit and the one month's service fee.
Not to mention the interest they are earning on my money. Multiply that times millions of customers and that's likely to be thousands of dollars of "profit" unethically obtained every year.
Beware. DirecTV has changed and will take your money and lie to you.
Dave
Los Angeles, California
Ladies and Gentlemen,
How does this TERRIBLE company get to stay in business???
Folks if you have a complaint it's fine to report it to ripoffreport.com but
PLEASE also file a complaint with:
http://www.dca.ca.gov/ (you can file a complaint with the California
Attorney General here- Directv Home Office is in California).
http://www.la.bbb.org/ (this is the BBB for California and handles all
complaints filed against Directv.)
In addition send a complaint to your local BBB and to your state
Attorney General. To find his address just Google in YOUR STATE NAME
and attorney general.
All of these complaints can be filed online. If you want to get the
attention of Directv then we all have to keep filing complaints
about them.
You know my motto AVOID DIRECTV LIKE THE PLAGUE!!
David
Monday, January 18, 2010
Directv is BAD news.
Hello Everybody,
Well the battle with Directv continues. Below is my latest
complaint to the labbb.org along with Directv response and my
response etc.
If anybody out there reading this has had any problems
with Directv, especially along the lines of mine concerning the
18 months of service please leave a comment.
Hello Directv,
I have received a box from your company requesting that I
pack up and return your equipment to you. ARE YOU CRAZY, ARE YOU
OUT OF YOUR MIND???
This is the same Directv that has caused me nothing but
headaches, emotional turmoil, grief and then reneged on an agreement
to provide me 18 months of service for $29.99 per month. And now
you want ME to pack up and return YOUR equipment to you. you ARE
crazy AND out of your mind.
You had an independent contractor install the equipment. You
can have an independent contractor un-install it, and return it to
you. I'm certainly not going to. Sorry for any "misunderstanding"
you might have had concerning this matter.
I ask you in a previous email to have your satellite dish
off my roof by Jan 06,2010. It is now Jan 15 and it is still on
my roof. DIRECTV IS HEREBY BEING NOTIFIED THAT IF THE SATELIITE DISH
IS NOT REMOVED FROM THE ROOF OF MY HOUSE BY JAN. 31,2010 I WILL START
CHARGING DIRECTV $30.00 PER MONTH FOR ADVERTISING THEIR PRODUCT ON
MY PROPERTY. Sorry for any "misunderstanding" you might have had
concerning the removal of YOUR satellite dish.
Any and all damage to the roof from the installation/removal of
the satellite dish will need to be repaired at the expense of Directv.
By copy to labbb.org I'm requesting that they make this a part
of my complaint # 98479364. I will also be sending copies to the other
various agencies I have filed complaints with in six other states.
David
Response (David C ID U5621) - 01/15/2010 05:09 PM
Dear Mr. Smith,
Thanks for writing us back. I'm very sorry to hear of the problems that you have experienced with your account. I tried to call you today at around 3:20 PM ET to assist you, but I was unable to reach you. I see in your most recent message that you have requested communication from us by email rather than by phone.
In response to your request, we will not be able to schedule a service technician to come to your home to pickup the equipment that you were using with your service, and we are not able to remove the DIRECTV satellite dish from your nor be liable for damages to your property upon removal as you own this component of your system. If you would like to remove the dish from your roof, please refer to a local installer in your local phone book.
Regarding the return of the DIRECTV receiver that you were using with your service, because DIRECTV leases equipment to you we ask that you return it to us when it is disconnected. When you activated your DIRECTV service, you accepted the terms of our Customer Agreement, which indicates that you agree to return disconnected equipment. If you do not return equipment, DIRECTV may charge a fee of up to $45 per standard receiver, $175 per DVR, $125 per HD receiver and/or $225 per HD DVR. To learn more, just visit our web site at directv.com/agreements.
In response to your concerns regarding the promotional offer that you accepted when you ordered your service, we offer our new customers a monthly rebate for 12 months at directv.com/rebate upon ordering service. Our new customer monthly rebate offer does not last for the full duration of your customer agreement, and our new customer agreement is for 18 to 24 months based on the date of activation of the account and the DIRECTV equipment that was activated with service. Upon further review of your information, I see that you activated equipment on 12/06/08, and at that time you agreed to an 18 month programming agreement. After reviewing your account, we found that you have discontinued service before your DIRECTV service agreement has been completed. Therefore, following the terms of
the agreement currently active on your account you will be charged an early cancellation fee of $100.00 for the total of 5 months of your agreement that remain to be completed (this is an estimated total; see your final bill for the exact amount). This fee is only a partial portion of early cancellation fee, and is based on the number of full months that remain on your original agreement at the time your account is disconnected. If the service termination occurred mid-month, the fee calculation began at the start of the next month.
Hello Directv,
There you go again! Everybody EXCEPT Directv has to live up to
their agreement. It was my intention when I called Directv, to sign
up for the 12 month promotion at $29.99 per month. In the promotional
material there was no requirement that I had to sign up for 18 months
(with the last 6 months being at regular price) in order to get the 12
months at $29.99. BUT WHEN YOUR SALES REP. TOLD ME I COULD GET ANOTHER
6 MONTHS "AT THE SAME LOW PRICE" I AGREED. In the more then one year I
have been fighting with you people over this, YOU HAVE NOT ONCE DENIED
THAT YOUR SALES REP. OFFERED THE ADDITIONAL 6 MONTHS FOR $29.99. You keep
repeating the same sorry song about how I have failed to complete the
programming agreement. I did not fail to live up to my end of the agreement,
Directv failed to live up to the agreement presented by their sales rep.
That's really a shamful way to have to get bussiness, to have your
sales rep's and your customer service reps LIE to people. But that is
the fault of management. It all flows down hill. They let their people get
away with it and by doing that they condone it.
Concerning the Directv equipment that is in my house, since Directv
breached our agreement I'm under no obligation to help you in any way
to get this equipment back to you. You want it you come get it.
As for the satellite dish, I already have an attorney checking out
the possibility of a class action law suit against Directv. I worked
for a law firm for three years before I retired in 05. I was an investigator
not an attorney, but one of the attorneys in the firm specialized in class
action law suits. If there is any justice in this country Directv will have
to pay to have THOUSANDS of their old out of service satellite dish's
removed from these homes.
In your email you stated that I "own" the satellite dish that Directv had
installed on my roof. Where do you come up with such nonsense?!?! In Directv
promotional material it states in part: "ReceiverS are at all times property
of Directv" That dish sitting on my roof IS A RECEIVER, it is the PRIMARY
receiver in that it collects the signal from the satellite and sends it
to the SECODARY receiver located in my house. Directv has defaced and caused
loss of value to my property by drilling holes in my roof to install THEIR
satellite dish RECEIVER, and now refuses to remove it.
If I'm billed for any of your equipment or charged any kind of fee
for Directv failing to live up to their agreement with me, I will not pay
any of these charges. If any derogatory infomation is sent to the credit
bureau then I will have no choice but to file a law suit against Directv.
I know you hear this all the time, but I'm the one person in a thousand that can
do it. When a person has been wronged they have the right to file a law suit
on their own behalf against the wrong doer. All it will cost me is a filing fee
and some of my time. It will cost Directv hundreds if not thousands of dollars
to answer the summons/complaint and defend the suit.
Again let me reiterate that Directv has failed to comply with the 18
months agreement that was made with THEIR sales rep. My intention was to
sign up for 12 months at $29.99. ONLY when your sales rep. offered another 6
months for the same price did I agreed to the 18 months. Now Directv is
failing to live up to that agreement.
By copy of this to the labbb.org I'm requesting they make this part of
my complaint # 98479364 against Directv.
David
As I have said before AVOID DIRECTV LIKE THE PLAGUE!!
TO BE CONTINUED.
Well the battle with Directv continues. Below is my latest
complaint to the labbb.org along with Directv response and my
response etc.
If anybody out there reading this has had any problems
with Directv, especially along the lines of mine concerning the
18 months of service please leave a comment.
Hello Directv,
I have received a box from your company requesting that I
pack up and return your equipment to you. ARE YOU CRAZY, ARE YOU
OUT OF YOUR MIND???
This is the same Directv that has caused me nothing but
headaches, emotional turmoil, grief and then reneged on an agreement
to provide me 18 months of service for $29.99 per month. And now
you want ME to pack up and return YOUR equipment to you. you ARE
crazy AND out of your mind.
You had an independent contractor install the equipment. You
can have an independent contractor un-install it, and return it to
you. I'm certainly not going to. Sorry for any "misunderstanding"
you might have had concerning this matter.
I ask you in a previous email to have your satellite dish
off my roof by Jan 06,2010. It is now Jan 15 and it is still on
my roof. DIRECTV IS HEREBY BEING NOTIFIED THAT IF THE SATELIITE DISH
IS NOT REMOVED FROM THE ROOF OF MY HOUSE BY JAN. 31,2010 I WILL START
CHARGING DIRECTV $30.00 PER MONTH FOR ADVERTISING THEIR PRODUCT ON
MY PROPERTY. Sorry for any "misunderstanding" you might have had
concerning the removal of YOUR satellite dish.
Any and all damage to the roof from the installation/removal of
the satellite dish will need to be repaired at the expense of Directv.
By copy to labbb.org I'm requesting that they make this a part
of my complaint # 98479364. I will also be sending copies to the other
various agencies I have filed complaints with in six other states.
David
Response (David C ID U5621) - 01/15/2010 05:09 PM
Dear Mr. Smith,
Thanks for writing us back. I'm very sorry to hear of the problems that you have experienced with your account. I tried to call you today at around 3:20 PM ET to assist you, but I was unable to reach you. I see in your most recent message that you have requested communication from us by email rather than by phone.
In response to your request, we will not be able to schedule a service technician to come to your home to pickup the equipment that you were using with your service, and we are not able to remove the DIRECTV satellite dish from your nor be liable for damages to your property upon removal as you own this component of your system. If you would like to remove the dish from your roof, please refer to a local installer in your local phone book.
Regarding the return of the DIRECTV receiver that you were using with your service, because DIRECTV leases equipment to you we ask that you return it to us when it is disconnected. When you activated your DIRECTV service, you accepted the terms of our Customer Agreement, which indicates that you agree to return disconnected equipment. If you do not return equipment, DIRECTV may charge a fee of up to $45 per standard receiver, $175 per DVR, $125 per HD receiver and/or $225 per HD DVR. To learn more, just visit our web site at directv.com/agreements.
In response to your concerns regarding the promotional offer that you accepted when you ordered your service, we offer our new customers a monthly rebate for 12 months at directv.com/rebate upon ordering service. Our new customer monthly rebate offer does not last for the full duration of your customer agreement, and our new customer agreement is for 18 to 24 months based on the date of activation of the account and the DIRECTV equipment that was activated with service. Upon further review of your information, I see that you activated equipment on 12/06/08, and at that time you agreed to an 18 month programming agreement. After reviewing your account, we found that you have discontinued service before your DIRECTV service agreement has been completed. Therefore, following the terms of
the agreement currently active on your account you will be charged an early cancellation fee of $100.00 for the total of 5 months of your agreement that remain to be completed (this is an estimated total; see your final bill for the exact amount). This fee is only a partial portion of early cancellation fee, and is based on the number of full months that remain on your original agreement at the time your account is disconnected. If the service termination occurred mid-month, the fee calculation began at the start of the next month.
Hello Directv,
There you go again! Everybody EXCEPT Directv has to live up to
their agreement. It was my intention when I called Directv, to sign
up for the 12 month promotion at $29.99 per month. In the promotional
material there was no requirement that I had to sign up for 18 months
(with the last 6 months being at regular price) in order to get the 12
months at $29.99. BUT WHEN YOUR SALES REP. TOLD ME I COULD GET ANOTHER
6 MONTHS "AT THE SAME LOW PRICE" I AGREED. In the more then one year I
have been fighting with you people over this, YOU HAVE NOT ONCE DENIED
THAT YOUR SALES REP. OFFERED THE ADDITIONAL 6 MONTHS FOR $29.99. You keep
repeating the same sorry song about how I have failed to complete the
programming agreement. I did not fail to live up to my end of the agreement,
Directv failed to live up to the agreement presented by their sales rep.
That's really a shamful way to have to get bussiness, to have your
sales rep's and your customer service reps LIE to people. But that is
the fault of management. It all flows down hill. They let their people get
away with it and by doing that they condone it.
Concerning the Directv equipment that is in my house, since Directv
breached our agreement I'm under no obligation to help you in any way
to get this equipment back to you. You want it you come get it.
As for the satellite dish, I already have an attorney checking out
the possibility of a class action law suit against Directv. I worked
for a law firm for three years before I retired in 05. I was an investigator
not an attorney, but one of the attorneys in the firm specialized in class
action law suits. If there is any justice in this country Directv will have
to pay to have THOUSANDS of their old out of service satellite dish's
removed from these homes.
In your email you stated that I "own" the satellite dish that Directv had
installed on my roof. Where do you come up with such nonsense?!?! In Directv
promotional material it states in part: "ReceiverS are at all times property
of Directv" That dish sitting on my roof IS A RECEIVER, it is the PRIMARY
receiver in that it collects the signal from the satellite and sends it
to the SECODARY receiver located in my house. Directv has defaced and caused
loss of value to my property by drilling holes in my roof to install THEIR
satellite dish RECEIVER, and now refuses to remove it.
If I'm billed for any of your equipment or charged any kind of fee
for Directv failing to live up to their agreement with me, I will not pay
any of these charges. If any derogatory infomation is sent to the credit
bureau then I will have no choice but to file a law suit against Directv.
I know you hear this all the time, but I'm the one person in a thousand that can
do it. When a person has been wronged they have the right to file a law suit
on their own behalf against the wrong doer. All it will cost me is a filing fee
and some of my time. It will cost Directv hundreds if not thousands of dollars
to answer the summons/complaint and defend the suit.
Again let me reiterate that Directv has failed to comply with the 18
months agreement that was made with THEIR sales rep. My intention was to
sign up for 12 months at $29.99. ONLY when your sales rep. offered another 6
months for the same price did I agreed to the 18 months. Now Directv is
failing to live up to that agreement.
By copy of this to the labbb.org I'm requesting they make this part of
my complaint # 98479364 against Directv.
David
As I have said before AVOID DIRECTV LIKE THE PLAGUE!!
TO BE CONTINUED.
Monday, January 11, 2010
Directv is STILL BAD news
Hello again Ladies and Gentlemen,
For those just joining this saga of a year long
battle with Directv. Let me just bring you up to date
by saying In Dec 08 I responded to an Directv ad for
12 months service at $29.99 per month. My intentions
were to sign up for the 12 months.
Their sales rep. told me if I agreed to 18 months of
service "that the good thing about that was I would get
the same low price for the entire 18 months." Based on
THEIR sales rep's statement I agreed to the 18 months
of service.
For the last YEAR I have been fighting with Directv over
this matter. They say my agreement is for 12 months at
$29.99 and the rate will go to $60 for the final 6 months.
I have ask them to review the tape (they record all
conversations) of my conversation with their sales rep.
They refuse to respond to this. Let me make it clear that
in my year long battle with Directv over this matter
that they have NOT ONE SINGLE TIME DENIED that their
sales rep. offered me the 18 months at $29.99.
The moral to this story is to NOT BELIEVE ANYTHING their
sales rep's tell you. The same goes for their customer service
rep's. When I first complained about this in Jan 09
their customer service rep told me to call back in Dec
09 to get additional credits to keep the monthly charge
at $29.99.Just another lie!.
If you ever have any dealings with Directv or any
company for that matter. Be sure you get the name of the
person you talked to, even better would be their employee
ID number. You also want to get the location they are
working out of. I know the person I talked with worked
in Phonix,Az., but unfortunely I did not remember his
name. I'm sure Directv knows his name because he probally
got a commission for the sale.
I have filed numerous complaints with the BBB about this
matter. In my last complaint I told Directv that if they
were not going to honor their 18 months agreement with me
that I wanted them to get their satellite dish off my roof.
This is part of their Jan. 08,2010 response:
After reviewing your account, we found that you will be
discontinuing service before your DIRECTV service agree
ment has been completed. Therefore you will be charged an
an early cancellation fee.
They also want me to pack up THEIR equipment that THEY
installed and mail it back to them! Even though they broke
our agreement. They are OUT OF THEIR MIND.
Concerning the satellite dish this is what they had to say
in their Jan.08 response: "When a dish is installed on a
property, it becomes part of the property. Therefore, it
is the homeowner's responsibility to have the dish removed.
DIRECTV does not remove equipment, which has been installed.
We recommend you contact a professional to remove the
equipment as specialized equipment and training may be
necessary to ensure safe removal of the dish and other
equipment. Sincerly, DIRECTV Office of the President"
As far as I'm concerning Directv is advertising their
product on my roof (their logo is imprinted on the dish),
and I expect to be compensated.
I believe $30 per month to be reasonable. I will send
them a statement the first of each month. If they do not
pay this fee, and really even if they do, I believe this
has the making of a LARGE CLASS ACTION LAW SUIT against them.
I would imagine there are THOUSANDS of out of service
Directv satellite dish's on roofs accross the country.
Are there any class action attorneys out there reading
this??
Folks If your are having or have ever had problems with
Directv please file a complaint with your local BBB, as
well as your state Consumer Affairs Dept. and/or Atty.
Generals office. In most states you can do this on line.
Just "google" consumer affairs dept. and enter a state.
You can also file complaints with the California BBB at:
http://www.la.bbb.org/ (Directv home office is in California).
They also have physical offices at Greenwood Village, Co.
and Carol Stream, Il. You can also file complaints with the
BBB, Consumer Affairs Dept. and/or Attorney Generals Office
in these states. In some states the Attorney Generals office
handles consumer complaints. In most states you can file
your complaint on line.
To file a complaint with the state of California go to:
http://www.dca.ca.gov/
To file a complaint with the state of Colorado go to:
http://www.coloradoattorneygeneral.gov/
To file a complaint with the state of Illinois go to:
http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html
If anyone out there has had a similar problem like mine with
Directv I would appreciate if you would at least inform
http://www.la.bbb.org/ and the Atty. Gen. in california.
Thanks for taking time to read my story. When anything else
of interst happens I will let you know.
I say again, AVOID DIRECTV LIKE THE PLAGUE! Go with your
local cable company or Dishtv.
Take Care,
David
To view all my post on Directv you can go to:
http://www.directvisbadnews.blogspot.com/
For those just joining this saga of a year long
battle with Directv. Let me just bring you up to date
by saying In Dec 08 I responded to an Directv ad for
12 months service at $29.99 per month. My intentions
were to sign up for the 12 months.
Their sales rep. told me if I agreed to 18 months of
service "that the good thing about that was I would get
the same low price for the entire 18 months." Based on
THEIR sales rep's statement I agreed to the 18 months
of service.
For the last YEAR I have been fighting with Directv over
this matter. They say my agreement is for 12 months at
$29.99 and the rate will go to $60 for the final 6 months.
I have ask them to review the tape (they record all
conversations) of my conversation with their sales rep.
They refuse to respond to this. Let me make it clear that
in my year long battle with Directv over this matter
that they have NOT ONE SINGLE TIME DENIED that their
sales rep. offered me the 18 months at $29.99.
The moral to this story is to NOT BELIEVE ANYTHING their
sales rep's tell you. The same goes for their customer service
rep's. When I first complained about this in Jan 09
their customer service rep told me to call back in Dec
09 to get additional credits to keep the monthly charge
at $29.99.Just another lie!.
If you ever have any dealings with Directv or any
company for that matter. Be sure you get the name of the
person you talked to, even better would be their employee
ID number. You also want to get the location they are
working out of. I know the person I talked with worked
in Phonix,Az., but unfortunely I did not remember his
name. I'm sure Directv knows his name because he probally
got a commission for the sale.
I have filed numerous complaints with the BBB about this
matter. In my last complaint I told Directv that if they
were not going to honor their 18 months agreement with me
that I wanted them to get their satellite dish off my roof.
This is part of their Jan. 08,2010 response:
After reviewing your account, we found that you will be
discontinuing service before your DIRECTV service agree
ment has been completed. Therefore you will be charged an
an early cancellation fee.
They also want me to pack up THEIR equipment that THEY
installed and mail it back to them! Even though they broke
our agreement. They are OUT OF THEIR MIND.
Concerning the satellite dish this is what they had to say
in their Jan.08 response: "When a dish is installed on a
property, it becomes part of the property. Therefore, it
is the homeowner's responsibility to have the dish removed.
DIRECTV does not remove equipment, which has been installed.
We recommend you contact a professional to remove the
equipment as specialized equipment and training may be
necessary to ensure safe removal of the dish and other
equipment. Sincerly, DIRECTV Office of the President"
As far as I'm concerning Directv is advertising their
product on my roof (their logo is imprinted on the dish),
and I expect to be compensated.
I believe $30 per month to be reasonable. I will send
them a statement the first of each month. If they do not
pay this fee, and really even if they do, I believe this
has the making of a LARGE CLASS ACTION LAW SUIT against them.
I would imagine there are THOUSANDS of out of service
Directv satellite dish's on roofs accross the country.
Are there any class action attorneys out there reading
this??
Folks If your are having or have ever had problems with
Directv please file a complaint with your local BBB, as
well as your state Consumer Affairs Dept. and/or Atty.
Generals office. In most states you can do this on line.
Just "google" consumer affairs dept. and enter a state.
You can also file complaints with the California BBB at:
http://www.la.bbb.org/ (Directv home office is in California).
They also have physical offices at Greenwood Village, Co.
and Carol Stream, Il. You can also file complaints with the
BBB, Consumer Affairs Dept. and/or Attorney Generals Office
in these states. In some states the Attorney Generals office
handles consumer complaints. In most states you can file
your complaint on line.
To file a complaint with the state of California go to:
http://www.dca.ca.gov/
To file a complaint with the state of Colorado go to:
http://www.coloradoattorneygeneral.gov/
To file a complaint with the state of Illinois go to:
http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html
If anyone out there has had a similar problem like mine with
Directv I would appreciate if you would at least inform
http://www.la.bbb.org/ and the Atty. Gen. in california.
Thanks for taking time to read my story. When anything else
of interst happens I will let you know.
I say again, AVOID DIRECTV LIKE THE PLAGUE! Go with your
local cable company or Dishtv.
Take Care,
David
To view all my post on Directv you can go to:
http://www.directvisbadnews.blogspot.com/
Sunday, January 10, 2010
Directv is BAD news.
The main reason I went with Directv was due
to my cable company increasing my monthly rate
from $22 to $39, plus they had the Versus
channel and I wanted to watch the Tour De France
and Lance Armstrongs come back.
My service with Directv started on Dec. 6,2008,
and within a month or two they REMOVED the Versus
channel from my service plan. I received no notification
I just went to turn it on one day and it was gone.
AGAIN I got on the phone and called them. I was
informed by their customer service rep. that they
have the right to remove any channel they want from
my list of channels. If I wanted to get the Versus
channel back I would have to UPGRADE to their Choice
Extra package. By this time I was kicking myself
for ever leaving my cable company and signing up
with the pack of deceitful crooks at Directv.
Needless to say I didn't get to watch the Tour De
France.
As I mentioned in a previous post they would always
be deducting a different amount from my checking
account each month. Durning the above conversation
with their customer service rep. I told her to
stop taking payments from my checking acct., that
I would be paying by check from now on. Of course
they continued to take money from my acct. I had to
file another complaint with the BBB to get them to
finally stop, and reimburse me for over payments
because I was also sending them checks by mail.
I also mentioned in the above complaint that I had enough
of their nonsense and was going to cancell my service
with them if they did not put the Versus channel back
on my list of channels.
You'll find out if you ever
have any dealings with Directv that their favorite
word is "misunderstanding", they are always "sorry
for any misunderstanding". It's always the customer
that had the "misunderstanding" They completly ignore
the FACT that their sales rep. told me I would get
the 18 months of service for $29.99 They just state
that I have an 18 month Service Agreement with 12 months
at $29.99. In Jan my rate would go to $60. I have told
them that it makes no sense that I would agree to
such an agreement when I could not even afford to
pay $39 per month for cable! I have also ask them
to listen to the tape of the conversation I had with
their sales rep.(they record the conversations) to
confirm that I'm telling the truth. No response.
I kept my part of the agreement and stayed with this
terrible company through Dec 09. The 18 months would
have gone through June 2010.Now they tell me that
I will be charged an early cancellation fee, and that
for MY CONVENIENCE they will charge my credit card for
any outstanding balance. Thank goodness I started
paying them by check and have cancelled the card I
had for this account.
I have told them to get their satellite dish off of
my roof!
In my next post I will go into the ongoing battle
about the removal of their satellite dish. Wait
until you hear what they have to say!!!
As I have said before AVOID DIRECTV LIKE THE PLAGUE!
David
to my cable company increasing my monthly rate
from $22 to $39, plus they had the Versus
channel and I wanted to watch the Tour De France
and Lance Armstrongs come back.
My service with Directv started on Dec. 6,2008,
and within a month or two they REMOVED the Versus
channel from my service plan. I received no notification
I just went to turn it on one day and it was gone.
AGAIN I got on the phone and called them. I was
informed by their customer service rep. that they
have the right to remove any channel they want from
my list of channels. If I wanted to get the Versus
channel back I would have to UPGRADE to their Choice
Extra package. By this time I was kicking myself
for ever leaving my cable company and signing up
with the pack of deceitful crooks at Directv.
Needless to say I didn't get to watch the Tour De
France.
As I mentioned in a previous post they would always
be deducting a different amount from my checking
account each month. Durning the above conversation
with their customer service rep. I told her to
stop taking payments from my checking acct., that
I would be paying by check from now on. Of course
they continued to take money from my acct. I had to
file another complaint with the BBB to get them to
finally stop, and reimburse me for over payments
because I was also sending them checks by mail.
I also mentioned in the above complaint that I had enough
of their nonsense and was going to cancell my service
with them if they did not put the Versus channel back
on my list of channels.
You'll find out if you ever
have any dealings with Directv that their favorite
word is "misunderstanding", they are always "sorry
for any misunderstanding". It's always the customer
that had the "misunderstanding" They completly ignore
the FACT that their sales rep. told me I would get
the 18 months of service for $29.99 They just state
that I have an 18 month Service Agreement with 12 months
at $29.99. In Jan my rate would go to $60. I have told
them that it makes no sense that I would agree to
such an agreement when I could not even afford to
pay $39 per month for cable! I have also ask them
to listen to the tape of the conversation I had with
their sales rep.(they record the conversations) to
confirm that I'm telling the truth. No response.
I kept my part of the agreement and stayed with this
terrible company through Dec 09. The 18 months would
have gone through June 2010.Now they tell me that
I will be charged an early cancellation fee, and that
for MY CONVENIENCE they will charge my credit card for
any outstanding balance. Thank goodness I started
paying them by check and have cancelled the card I
had for this account.
I have told them to get their satellite dish off of
my roof!
In my next post I will go into the ongoing battle
about the removal of their satellite dish. Wait
until you hear what they have to say!!!
As I have said before AVOID DIRECTV LIKE THE PLAGUE!
David
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